Twitter Inc.’s lawyer Sajan Poovayya told the Delhi high court that they have appointed a new “Chief Compliance Officer-cum-Grievance Officer” and a “Nodal Officer”, both of which are required as per India’s new IT rules.
Twitter hired the two new permanent employees a week after the country reported its effort as “total non-compliance”. In simple terms, the rules say that social media platforms must remove content within 36 hours of receiving legal notice, without fail. They must also have a grievance officer who addresses user complaints within 24 hours, a chief compliance officer, and a contact executive who will stay in touch with law enforcement agencies 24 hours a day.
“We have taken significant steps towards compliance to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and have kept the Indian Government closely informed of our progress. We remain committed to safeguarding the voices and privacy of those using our service.” Twitter said to The Verge.
It is not just Twitter under the hammer, Facebook’s WhatsApp is also facing legal pressure, but WhatsApp claims this will hurt its encryption features.
This case will now be a topic of court hearing again on August 10th.